Improvement coaches work collaboratively with teams to determine their level of involvement and support based on several considerations including (but not limited to): the nature and alignment of the priorities (provincial, zone, site, unit, team, etc.), the complexity and reach of the aim, the QI capacity and capability of the team, and other contributing factors.
In participation/collaboration with QIS Teams, Improvement Coaches support Improvement Teams to:
- Identify, understand, and articulate the problem / issue(s) using evidence
- Identify, understand, and articulate a measurable/ achievable aim statement
- Identify and prioritize the implementation of change ideas
- Develop and support an implementation plan, putting change ideas into practice
- Identify appropriate indicators and measures, and support data analysis and data display (ex. run charts)
- Utilize Plan-Do-Study-Act (PDSA) cycles to guide implementation of change and inform next steps – is the change an improvement?
- If not, stop and try another change idea…
- If yes, did we achieve the aim?
- If not, what other change ideas need to be implemented?
- Assess QI initiatives for potential readiness for spread and scale
If you want to learn more about QI, schedule a 30 min Improvement Coaching session, or have suggestions regarding new QI resources you think we should know about email QualityImprovement@nshealth.ca or with your local Improvement Coach:
- Central Zone Improvement Coach: April Baglole & Daraspreet Singh | Leader, Quality Improvement & Safety
- Northern Zone Improvement Coach: Amy MacDonald | Leader, Quality Improvement & Safety
- Eastern Zone Improvement Coach: Wendy DeCoste | Leader, Quality Improvement & Safety
- Western Zone Improvement Coach: Brad Osmond | Leader, Quality Improvement & Safety
Improvement coaching is also available to participants in the QI Collaborative. Learn more.
