The Care Coordination Centre (C3) is transforming care as Nova Scotia's first province-wide healthcare command centre. C3 uses technology to coordinate how patients access care and flow throughout each step of their healthcare journey.
About C3
With C3, our goal is to help our teams guide patients smoothly through their healthcare journey, by helping them access the care they need while reducing barriers and delays.
C3 is connecting care to save lives by combining patient care with advanced technology.
C3 technology is a data-driven resource that provides real-time information to support healthcare providers in making better decisions. It gives teams a clear view of each patient, where they are in the system, and their needs. For example, it identifies who needs an MRI or to see a specialist, who is awaiting surgery or an ambulance transfer.
Teams have a full, up-to-date picture of how healthcare resources are being used. Details like how many intensive care beds are open, how many patients are in emergency departments waiting to be admitted, and more.
Connection Across the Province
C3 is available throughout Nova Scotia. Hubs in Sydney, Truro, Kentville and Halifax help teams manage care in each region of the province, while a provincial command centre helps oversee and coordinate patient needs and pressures across the province.
C3 teams connect with front-line staff to organize and manage appointments, follow ups, tests, scans and more. They also help fill missed appointments and gaps that may slow the flow of patient care.
C3 teams across Nova Scotia support patients from admission to discharge by using real-time data displayed on digital screens and computers to enhance patient flow and address issues as they arise. This data-driven technology enables healthcare providers to make informed decisions, collaborate more effectively, and respond quickly to challenges, ultimately improving the quality of patient care.
Patient Repatriation and Transfers to Nova Scotia
All transfer and repatriation requests are coordinated through Nova Scotia Health's Care Coordination Centre (C3) Transfer Hub.
If you are working with a Nova Scotia resident who requires transfer back to Nova Scotia from an out-of-province or out-of-country healthcare facility (excluding Prince Edward Island and New Brunswick), please contact Nova Scotia Health's Care Coordination Centre (C3) Transfer Hub at 902-921-1385 or email patient.transfer@nshealth.ca
The C3 Transfer Hub supports the safe and timely return of patients to the Nova Scotia facility closest to home that can meet their care needs whenever possible.
How to Initiate a Transfer Request
The sending healthcare facility should contact the Provincial Transfer Hub as the first point of contact:
Email: patient.transfer@nshealth.ca
Phone: 902-921-1385
Fax: 1-902-473-7744
Transfer Hub hours of operations are from 7 a.m. to 7 p.m. seven days a week.
Prince Edward Island (PEI) Liaison Office
- Hours: Monday to Friday 8 a.m. - 4.m.
- Contact: 902-473-7398
- Weekends: Contact receiving facility directly
New Brunswick Liaison Office
- Hours: Monday to Friday 8 a.m. - 4 p.m.
- Contact: 902-473-7082
- Weekends: Contact receiving facility directly
Required Clinical Documentation
To support timely review and coordination of the transfer, please provide the following documentation. All documentation must be translated to English.
- Discharge summary (if available)
- Current medication list
- Relevant progress notes
- Pertinent diagnostic results, including imaging and laboratory reports
- Operative and/or procedure reports, if applicable
- Providing complete and up-to-date clinical information helps ensure an efficient transfer process and appropriate placement within Nova Scotia's healthcare system.
C3 Tiles
Tiles, similar to apps, give real-time data dashboards that display information used by care teams to focus on what needs immediate attention. Each tile is programmed to manage specific areas such as bed management, discharge planning, staff scheduling, patient referrals and more.
The tiles are interconnected, which helps when patients need to be moved to another healthcare zone to receive specific treatments or testing.
For example, when patients need specialized care, like a cardiac catheterization that is only available in Halifax, they are added to a tile-controlled waitlist.
This list is regularly monitored by cardiology bed managers who can view the list to identify which patients need attention and assess the urgency of their condition.
Conversely, inpatient unit teams can monitor the status of their patient’s transfer for cardiac catheterization, improving communication and transparency.
