Interpersonal Relationships

Three three-step process that Mark recommended:

1. What are you most frustrated about?
2. What are you most angry about?
3. What are you really worried about?

The Center for Creative Leadership (CCL) provides useful articles for research and insight on leadership.

A portable communication skills resource developed by Dalhousie University Faculty of Medicine.

At the end of this tutorial, the learner will understand how to use courageous conversation to reduce/resolve personal conflicts and strengthen relationships. This tutorial is made available through sophia.org.

Joseph Grenny summarizes key concepts from Crucial Conversations: Tools for Talking When Stakes Are High

In this podcast, Tom Mucciolo talks with Helen Osborne about: conversation versus presentation: why talking about health is more than just words; making the most of body language with proximity, openness, and invitation; using tone of voice to establish presence and avoid distractions.

The concept of designed alliance is used in coaching to set the stage for a relationship that empowers clients to be the most successful as they make changes in their work and personal lives.

It’s not just organizations that suffer when collaboration is low: the workforce loses something too. Individuals lose the opportunity to work in the kind of inclusive environment that energizes teams, releases creativity and makes working together both productive and joyful. Use these eight tips for building collaboration in your team.

Shared leadership can lead to greater team interaction, increased collaboration and coordination, as well as novel and more innovative solutions. But while co-leadership can be energizing and rewarding, if the relationship isn’t strong, the arrangement can easily become draining and frustrating.

A foundational article from 2010 that explores the roles and responsibilities of physician leaders and their non-physician co-leads.

Q&A with John Snyder, executive vice president and chief operating officer and Matthew Gibb, MD, executive vice president and system chief medical officer, Carle Foundation Hospital, Carle Physicians Group, and Health Alliance Medical Plans, Urbana, IL.

The Dyad (pair) model of management is ideal for implementation in the clinical laboratory. In this model, as applied in the hospital laboratory setting, the medical director and a member of the hospital administration team form a dyad to embrace shared accountability and to implement a common vision and shared goals.

The Center for Creative Leadership (CCL) provides useful articles for research and insight on leadership.

The Center for Creative Leadership (CCL) provides useful articles for research and insight on leadership.

Alberta Health Services Professional Development for Medical Staff video resource.

Alberta Health Services Professional Development for Medical Staff video resource.

If you’ve ever had to give feedback (and who hasn’t?), you probably know the drill: You’re supposed to start with something positive, move on to what needs fixing and then end on a high note. Yet experts have found that constructive feedback isn’t always bad, and positive feedback isn’t always good; the right type of feedback depends on the situation.

Giving feedback effectively is a skill. And like all skills, it takes practice to build your confidence and improve. The following is a collection of "feedback giving" tips that you can start putting into practice today.

The Center for Creative Leadership (CCL) provides useful articles for research and insight on leadership.

Every doctor makes mistakes. But, says physician Brian Goldman, medicine's culture of denial (and shame) keeps doctors from ever talking about those mistakes, or using them to learn and improve. Telling stories from his own long practice, he calls on doctors to start talking about being wrong.

Simon Sinek has a simple but powerful model for inspirational leadership -- starting with a golden circle and the question: "Why?" His examples include Apple, Martin Luther King Jr. and the Wright brothers. 

Four-star general Stanley McChrystal shares what he learned about leadership over his decades in the military. How can you build a sense of shared purpose among people of many ages and skill sets? By listening and learning — and addressing the possibility of failure.

Have you ever felt like you're talking, but nobody is listening? Here's Julian Treasure to help. In this useful talk, the sound expert demonstrates the how-to's of powerful speaking — from some handy vocal exercises to tips on how to speak with empathy. A talk that might help the world sound more beautiful.

What's the secret to unlocking the creativity hidden inside your daily work, and giving every great idea a chance? Harvard professor Linda Hill, co-author of "Collective Genius," has studied some of the world's most creative companies to come up with a set of tools and tactics to keep great ideas flowing -- from everyone in the company, not just the designated "creatives."

We have all changed someone’s life — usually without even realizing it. In this funny talk, Drew Dudley calls on all of us to celebrate leadership as the everyday act of improving each other’s lives.

In this deceptively simple 3-minute talk, Dr. Laura Trice muses on the power of the magic words "thank you" — to deepen a friendship, to repair a bond, to make sure another person knows what they mean to you. Try it.

Organizations everywhere are facing the challenge of how to work more closely with one another. This collection of ready-to-use activities will help you better understand the concept of collaborative management - a term used to describe an ideal work environment where everyone is dedicated to achieving a common objective.

This book will help you rise above frustrations by using open and productive communication. It presents practical strategies for making dialogue a high priority and working closely together toward a common purpose.

Communication Skills for Foreign and Mobile Medical Professionals is an evidence-based communication resource book designed for all medical professionals who work in foreign countries, cultures, and languages. It offers a wealth of insights into doctor-patient communication, structured around the different phases of the consultation.

This book presents an evidence-based best practice approach to the design, development, and operation of formal mentoring programs within organizations. The book includes practical tools and resources that organizations can use, such as training exercises, sample employee development plans, and mentoring contracts.

Just as your DNA may determine your destiny, a company's organisational DNA may help to determine its fate. Executive coach Judith Glaser identifies the seven leadership practices that can shape an organisation into a culture where people can work effectively and how individuals can use these practices to maximise results.

Use the strategies presented in this book to tackle similar challenges in your organization with greater speed, confidence, and success. Physician engagement and collaboration are the common themes of these stories. Administrators, physicians, and nurses provide firsthand accounts of how they worked together to overcome obstacles and transform care for their communities.

Written by the creators of the Myers-Briggs Type Indicator(R), this book explains the essential personality types and their practical significance in your daily life; in school, at a job, in a career, or in your personal relationships.

Provides lists of words, phrases, sentences, and paragraphs that help letter writers know what to say and how to say it when writing such letters as cover letters, fundraising letters, invitations, and refusals.

I'm Not Crazy, I'm Just Not You teaches us how to overcome our natural inclination to judge difference in order to recognize and celebrate it, even across generational and cultural divides.

The authors have made 50 years of social science research accessible to the general reader, and go one step further by codifying exactly what is required to be an influencer in every situation.

Dr. Joseph Bujak provides an insider's perspective on the beliefs and behaviors of physicians. With candor and wit, Dr. Bujak shares the wisdom he has developed through his years of experience as both a physician and an administrator.

This booklet provides a concise overview of communication skills and strategies, practical tips for communicating with others, and developmental tips for each of the 16 MBTI® types, as well as an introduction to differences in communication styles.

Leadership Team Coaching takes an integrated, systemic approach which provides a thorough understanding of the role and importance of the team to organizational objectives, offering the practical tools and techniques essential to facilitate optimum team performance through transformational leadership. Peter Hawkins draws on the latest research to give a practical roadmap for developing people from disparate groups into a high performing team that can transform your business.

People are drawn to and influenced by leaders who communicate authentically, connect easily with people, and have immediate impact. So how do you become one of them? How can you learn to "own the room"? This book will help you develop your leadership presence.

The booklet explores the need for nurse leaders to support the development of a culture of communication from the administrative level to the direct care nurses.

For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship-from the most personal to the broadest, most indirect interaction-and how to establish trust immediately so that you and your organization can forego the time-killing, bureaucratic check-and-balance processes so often deployed in lieu of actual trust.

Using the Myers-Briggs Type Indicator®, Jane Kise and Sandra Krebs Hirsh demonstrate how type theory impacts leadership and management styles. Case studies and techniques to try make resolving personality conflicts and improving organization performance simple.