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Interpersonal Relationships

Resources on key components of the interpersonal dimension of leadership, including communication, engagement, and collaboration.

Levels of Listening

March 24, 2022
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Listening Skills Quiz

Good listeners enjoy better relationships, because they fully understand what other people are saying. Their team members are more productive, because they feel that they can discuss problems easily, and talk through solutions.

March 24, 2022
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The Gallup 12: Questions on Employee Engagement

Gallup interviewed employees from across the globe in virtually every industry to find out what factors contribute to employee engagement. With the results they created an index commonly referred to as the Gallup 12 - or the Q12 Index. Leaders can use these questions to start conversations or create an employee survey that can lead to increased communication and engagement.

March 24, 2022
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Coaching for Leaders: How to listen when someone is venting

Three three-step process that Mark recommended:

1. What are you most frustrated about?
2. What are you most angry about?
3. What are you really worried about?

March 24, 2022
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Communication - CCL

The Center for Creative Leadership (CCL) provides useful articles for research and insight on leadership.

March 24, 2022
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Communication Skills for Physicians: Patient-Doctor Communication Skills Pocket Cards

A portable communication skills resource developed by Dalhousie University Faculty of Medicine.

March 24, 2022
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Courageous/Difficult Conversation Tutorial

At the end of this tutorial, the learner will understand how to use courageous conversation to reduce/resolve personal conflicts and strengthen relationships. This tutorial is made available through sophia.org.

March 24, 2022
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Crucial Conversations

Joseph Grenny summarizes key concepts from Crucial Conversations: Tools for Talking When Stakes Are High

March 24, 2022
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Health Literacy Out Loud: Using body and voice to communicate about health

In this podcast, Tom Mucciolo talks with Helen Osborne about: conversation versus presentation: why talking about health is more than just words; making the most of body language with proximity, openness, and invitation; using tone of voice to establish presence and avoid distractions.

March 24, 2022
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Designed Alliances

Designing an alliance is a process for creating conscious and intentional conditions for how we will interact and work together

March 24, 2022
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Building Bridges with Empathy

March 24, 2022
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Reflection Worksheet: Identifying my Preferred Future

March 24, 2022
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Designing the Alliance: How to create healthier personal and professional relationships

The concept of designed alliance is used in coaching to set the stage for a relationship that empowers clients to be the most successful as they make changes in their work and personal lives.

March 24, 2022
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8 Tips For Collaborative Leadership

It’s not just organizations that suffer when collaboration is low: the workforce loses something too. Individuals lose the opportunity to work in the kind of inclusive environment that energizes teams, releases creativity and makes working together both productive and joyful. Use these eight tips for building collaboration in your team.

March 24, 2022
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How to Co-Lead a Team

Shared leadership can lead to greater team interaction, increased collaboration and coordination, as well as novel and more innovative solutions. But while co-leadership can be energizing and rewarding, if the relationship isn’t strong, the arrangement can easily become draining and frustrating.

March 24, 2022
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Examining the “Dyad” as a Management Model in Integrated Health Systems

A foundational article from 2010 that explores the roles and responsibilities of physician leaders and their non-physician co-leads.

March 24, 2022
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How to Create an Effective Dyad Model for Clinical and Administrative Leadership

Q&A with John Snyder, executive vice president and chief operating officer and Matthew Gibb, MD, executive vice president and system chief medical officer, Carle Foundation Hospital, Carle Physicians Group, and Health Alliance Medical Plans, Urbana, IL.

March 24, 2022
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Hospital Laboratory Leadership and the Dyad Model of Management

The Dyad (pair) model of management is ideal for implementation in the clinical laboratory. In this model, as applied in the hospital laboratory setting, the medical director and a member of the hospital administration team form a dyad to embrace shared accountability and to implement a common vision and shared goals.

March 24, 2022
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Interdependent Leadership - CCL

The Center for Creative Leadership (CCL) provides useful articles for research and insight on leadership.

March 24, 2022
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Motivation & Engagement - CCL

The Center for Creative Leadership (CCL) provides useful articles for research and insight on leadership.

March 24, 2022
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NSHA Performance Conversation Guide

Once you’ve decided you must deliver performance feedback it’s important to prepare for the conversation by determining what you want for yourself and the other person. Get clear on your intention for the meeting. Use this simple guide to learn to give better feedback.

March 30, 2022
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IDEALS Script for giving constructive feedback

March 30, 2022
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FIRE Model for receiving criticism

March 30, 2022
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Video: Providing Feedback: Preparation and Intentions

Alberta Health Services Professional Development for Medical Staff video resource.

March 30, 2022
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Video: Providing Feedback: Nine Principles of Constructive Feedback

Alberta Health Services Professional Development for Medical Staff video resource.

March 30, 2022
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I'm Okay, You're Okay: 5 Tips For Giving Feedback That Works

If you’ve ever had to give feedback (and who hasn’t?), you probably know the drill: You’re supposed to start with something positive, move on to what needs fixing and then end on a high note. Yet experts have found that constructive feedback isn’t always bad, and positive feedback isn’t always good; the right type of feedback depends on the situation.

March 30, 2022
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Giving Feedback

Giving feedback effectively is a skill. And like all skills, it takes practice to build your confidence and improve. The following is a collection of "feedback giving" tips that you can start putting into practice today.

March 30, 2022
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Feedback - CCL

The Center for Creative Leadership (CCL) provides useful articles for research and insight on leadership.

March 30, 2022
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Video: Doctors Make Mistakes, Can We Talk About That?

Every doctor makes mistakes. But, says physician Brian Goldman, medicine's culture of denial (and shame) keeps doctors from ever talking about those mistakes, or using them to learn and improve. Telling stories from his own long practice, he calls on doctors to start talking about being wrong.

March 30, 2022
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Video: How great leaders inspire action

Simon Sinek has a simple but powerful model for inspirational leadership -- starting with a golden circle and the question: "Why?" His examples include Apple, Martin Luther King Jr. and the Wright brothers. 

March 30, 2022
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Video: Listen, learn ... then lead

Four-star general Stanley McChrystal shares what he learned about leadership over his decades in the military. How can you build a sense of shared purpose among people of many ages and skill sets? By listening and learning — and addressing the possibility of failure.

March 30, 2022
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Video: How to speak so that people want to listen

Have you ever felt like you're talking, but nobody is listening? Here's Julian Treasure to help. In this useful talk, the sound expert demonstrates the how-to's of powerful speaking — from some handy vocal exercises to tips on how to speak with empathy. A talk that might help the world sound more beautiful.

March 30, 2022
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Video: How to Manage for Collective Creativity

What's the secret to unlocking the creativity hidden inside your daily work, and giving every great idea a chance? Harvard professor Linda Hill, co-author of "Collective Genius," has studied some of the world's most creative companies to come up with a set of tools and tactics to keep great ideas flowing -- from everyone in the company, not just the designated "creatives."

March 30, 2022
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Video: Everyday leadership

We have all changed someone’s life — usually without even realizing it. In this funny talk, Drew Dudley calls on all of us to celebrate leadership as the everyday act of improving each other’s lives.

March 30, 2022
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Video: Remember to say thank you

In this deceptively simple 3-minute talk, Dr. Laura Trice muses on the power of the magic words "thank you" — to deepen a friendship, to repair a bond, to make sure another person knows what they mean to you. Try it.

March 30, 2022
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51 Activities for Collaborative Management by Peter Garber

Organizations everywhere are facing the challenge of how to work more closely with one another. This collection of ready-to-use activities will help you better understand the concept of collaborative management - a term used to describe an ideal work environment where everyone is dedicated to achieving a common objective.

March 30, 2022
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Better Communicaton for Better Care: Mastering Physician-Administrator Collaboration by Kenneth H. Cohn

This book will help you rise above frustrations by using open and productive communication. It presents practical strategies for making dialogue a high priority and working closely together toward a common purpose.

March 30, 2022
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Communication Skills for Foreign and Mobile Medical Professionals by Kris Van De Poel

Communication Skills for Foreign and Mobile Medical Professionals is an evidence-based communication resource book designed for all medical professionals who work in foreign countries, cultures, and languages. It offers a wealth of insights into doctor-patient communication, structured around the different phases of the consultation.

March 30, 2022
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Designing workplace mentoring programs : an evidence-based approach by Tammy D. Allen; Lisa M. Finkelstein; Mark L. Poteet

This book presents an evidence-based best practice approach to the design, development, and operation of formal mentoring programs within organizations. The book includes practical tools and resources that organizations can use, such as training exercises, sample employee development plans, and mentoring contracts.

March 30, 2022
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The DNA of leadership: Leverage your instincts to communicate, differentiate, innovate by Judith E. Glaser

Just as your DNA may determine your destiny, a company's organisational DNA may help to determine its fate. Executive coach Judith Glaser identifies the seven leadership practices that can shape an organisation into a culture where people can work effectively and how individuals can use these practices to maximise results.

March 30, 2022
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Getting it done : experienced healthcare leaders reveal field-tested strategies for clinical and financial success by Kenneth H. Cohn (Editor); Steven A. Fellows (Editor)

Use the strategies presented in this book to tackle similar challenges in your organization with greater speed, confidence, and success. Physician engagement and collaboration are the common themes of these stories. Administrators, physicians, and nurses provide firsthand accounts of how they worked together to overcome obstacles and transform care for their communities.

March 30, 2022
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Gifts Differing by Isabel B. Myers; Peter B. Myers

Written by the creators of the Myers-Briggs Type Indicator(R), this book explains the essential personality types and their practical significance in your daily life; in school, at a job, in a career, or in your personal relationships.

March 30, 2022
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How to say it : choice words, phrases, sentences and paragraphs for every situation by Rosalie Maggio

Provides lists of words, phrases, sentences, and paragraphs that help letter writers know what to say and how to say it when writing such letters as cover letters, fundraising letters, invitations, and refusals.

March 30, 2022
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I'm not crazy, I'm just not you: the real meaning of the 16 personality types by Roger R. Pearman; Sarah C. Albritton

I'm Not Crazy, I'm Just Not You teaches us how to overcome our natural inclination to judge difference in order to recognize and celebrate it, even across generational and cultural divides.

March 30, 2022
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Influencer by Kerry Patterson; Joseph Grenny; David Maxfield; Ron McMillan; Al Switzler

The authors have made 50 years of social science research accessible to the general reader, and go one step further by codifying exactly what is required to be an influencer in every situation.

March 30, 2022
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Inside the Physician Mind by Joseph S. Bujak

Dr. Joseph Bujak provides an insider's perspective on the beliefs and behaviors of physicians. With candor and wit, Dr. Bujak shares the wisdom he has developed through his years of experience as both a physician and an administrator.

March 30, 2022
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Introduction to type and communication by Donna Dunning

This booklet provides a concise overview of communication skills and strategies, practical tips for communicating with others, and developmental tips for each of the 16 MBTI® types, as well as an introduction to differences in communication styles.

March 30, 2022
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Leadership Team Coaching by Peter Hawkins

Leadership Team Coaching takes an integrated, systemic approach which provides a thorough understanding of the role and importance of the team to organizational objectives, offering the practical tools and techniques essential to facilitate optimum team performance through transformational leadership. Peter Hawkins draws on the latest research to give a practical roadmap for developing people from disparate groups into a high performing team that can transform your business.

March 30, 2022
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Multi-source feedback for physician learning and change by Joan Sargeant

March 30, 2022
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Overcoming the five dysfunctions of a team : a field guide for leaders, managers, and facilitators by Patrick Lencioni

March 30, 2022
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Own the Room by Amy Jen Su; Muriel Maignan Wilkins

People are drawn to and influenced by leaders who communicate authentically, connect easily with people, and have immediate impact. So how do you become one of them? How can you learn to "own the room"? This book will help you develop your leadership presence.

March 30, 2022
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Peerspirit circling for nursing leadership : a model for conversation and shared leadership in the work place by Christina Baldwin; Pamela Austin Thompson

The booklet explores the need for nurse leaders to support the development of a culture of communication from the administrative level to the direct care nurses.

March 30, 2022
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Power of 2: how to make the most of your partnerships at work and in life by Rodd Wagner; Gale Muller

March 30, 2022
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The Speed of Trust by Stephen M. R. Covey; Rebecca R. Merrill (As told to); Stephen R. Covey (Foreword by)

For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship-from the most personal to the broadest, most indirect interaction-and how to establish trust immediately so that you and your organization can forego the time-killing, bureaucratic check-and-balance processes so often deployed in lieu of actual trust.

March 30, 2022
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Work It Out by Sandra Krebs Hirsh; Jane A. G. Kise

Using the Myers-Briggs Type Indicator®, Jane Kise and Sandra Krebs Hirsh demonstrate how type theory impacts leadership and management styles. Case studies and techniques to try make resolving personality conflicts and improving organization performance simple.

March 30, 2022
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