Participants will navigate a realistic workplace conflict scenario using an integrated Trust Edge approach, applying Priority Alignment for assessment, PAWS (Posture, Action, Words, Solution) for communication, and Curious Questions for breakthrough moments.
In this interactive session, participants will engage in a dynamic exploration of conflict resolution strategies – following the ‘Priority Alignment’ assessment, they will diagnose the root causes of the case of a dispute through mapping of priorities and undercovering the deeper values and concerns found under the surface. Following the PAWS framework, they will practice navigating this high stress scenario. Participants will learn to transform conflict dynamics through crafting curious questions to begin fostering collaboration and build a bridge towards trust, and a plan for a more positive way forward.
About the presenter, Dr. Kristen Woods:
Dr. Woods is an executive coach with 25 years of healthcare experience, transitioning from family physician to senior leadership roles. She led interdisciplinary care redesign and later drove strategic, financial and cultural transformation in national health systems. Her coaching blends cognitive-behavioural methods with real-world leadership insights to empower healthcare leaders.
This virtual session is part of the Doctors' Lounge Community of Practice for Nova Scotia Health physicians. This forum and series of facilitated topics is a place where physician leaders across the province can connect and build skills, competencies and confidence around complex leadership topics. The forum will provide leaders with the opportunity to build a network of support through colleagues and other experts in leadership development, workplace conflict and resilience.
